Frequently Asked Questions
About
Pour toute demande relative à une commande, un achat ou une pièce, veuillez contacter hello@miraeparis.com
You can contact joya@miraeparis.com
You can send your spontaneous application at any time to hello@miraeparis.com.
We suggest that you keep your CV for 2 year(s) in our CV database in order to contact you again if we open a position corresponding to your profile.
Delivery
We deliver worldwide, except Russia. Let yourself be tempted by our creations!
All orders placed after 12:00 p.m. are dispatched the second working day.
The standard and express delivery times start from the dispatch of the order and not from the payment.
To Metropolitan France:
Apart from express delivery, delivery in mainland France is free.
- Colissimo - free: 2 to 3 working days after dispatch of your order.
- DHL express - 15 €: 24 working hours after dispatch of your order
To the rest of the world:
Free International shipping.
All orders placed after 12:00 p.m. are dispatched the second working day.
As soon as your order is dispatched by our warehouse, you will receive by email the information necessary to follow it up.
Customs and import charges are covered by miræ (only for delivery, not returns)!
You will not have to pay any additional payment upon receipt of the package.
Return and Refund
You have 15 days after the reception of your package to return or exchange all or part of your order.
You also have the possibility to return your order for a voucher valid for 6 months. With this option, you get an extra 10 euros gift!
Items must be unworn, unwashed, undamaged and clean. Please note that items returned without the label cannot be refunded.
It is necessary to slip the delivery note (sheet received in your initial package) in the package so that we can identify your order and proceed with the refund or exchange.
For France:
Returns for items that are not on sale free in France!
Please follow the following steps:
1. Make sure that you have all the necessary elements for a return (time limit and condition of the item respected).
2. Please slip the delivery note (sheet received in your initial package) into your return package and complete it, making sure that the order number and your first and last name are included.
3. Please go to the "Return" section in the footer in miraeparis.com .
4. Fill in the required fields and print your return slip.
5. Stick the return slip on the outside of the package.
6. Drop the package off at the post office before the 15 days end date from the reception of your package.
For sale items, we do not offer free returns in France. The shipping cost (5.50 euros) for your return will be deducted from the refund. Please follow the steps described above.
For the Euro zone:
We do not offer free returns outside of France; A return fee will be charged.
Please follow the following steps:
1. Make sure that you have all the necessary elements for a return (time limit and condition of the item respected).
2. Please slip the delivery note (sheet received in your initial package) into your return package and complete it, making sure that the order number and your first and last name are included.
3. Please go to the "Return" section in the footer in miraeparis.com .
4. Fill in the required fields and print your return slip.
5. Stick the return slip on the outside of the package.
6. Drop the package off at the post office before the 15 days end date from the reception of your package.
For International :
We do not offer free returns outside of France.
Please note that it is necessary to pay all customs fees at the time of shipping in order for the package to reach us.
Please follow the steps below:
1. Make sure that you have all the necessary elements for a return (time limit and condition of the item respected).
2. Please slip the delivery note (sheet received in your original package) into your return package and complete it, making sure that the order number and your first and last name are included.
3. Send the package to the following address:
NCK LOGISTICS, 17 RUE DU NOYER A LA MALICE, 95380, LOUVRES, FRANCE, +33 1 73 27 56 02
4. Drop the package off at your nearest post office before the 15 days end date from the reception of your package.
5. Make sure that all customs fees are paid at the time of shipping.
Why don't we offer free returns? We reduce our margins to offer you a more accessible price. That's why we don't include the cost of returns in the price of our products. We do this to be as transparent with you as possible! The refund will be made upon receipt of your return package in our warehouse, within approximately 10 days.
You have a period of 15 days from receipt of your package to return all or part of your order. You therefore have 15 days to drop off your return at the post office.
Allow about 10 working days for your return to be processed by our Logistics Department.
If these deadlines are not met, we invite you to contact our team, who will be happy to give you more information about the management of your refund: hello@miraeparis.com.
You will receive an email to notify you when the refund has been processed.
For international returns (outside Europe), you can use the courier of your choice!
We advise you to take a tracking for the package and a proof of shipment with the address visible in case of problem or loss.
If your return concerns a purchase made on our e-shop in another country than France or the European Zone, please note that it is necessary to pay customs fees at the time of shipping in order for the package to reach us.
Yes!
You can only exchange your piece for another size at this time.
Otherwise, you have the possibility to get a voucher that will be valid for 6 months.
With this option, you get an extra 10 euros gift!
We invite you to visit miraeparis.com in the "Return" section in the footer.
Do not hesitate to contact us on hello@miraeparis.com for more information !
To obtain a refund, it is necessary that all these rules are respected:
- Items must be unworn, unwashed, undamaged, unsoiled.
- The tag should still be attached to the part.
- The completed delivery note (sheet received in your initial package).
Please contact hello@miraeparis.com to obtain a new delivery note before making your shipment.
It is necessary to have the delivery note (sheet received in your initial package) in your return package, so that we can identify your order and proceed with the refund.
Yes, sale items can be returned.
We do not offer free returns for sale items (France and outside France), the return will be at the customer's expense. 5.80 euros will therefore be deducted from the refund.
Please follow the instructions in the above tab “How do I return my order?”
Order and Payment
- Euro
- Dollar
- pound
- Australian dollar
You can pay* your order with:
- Bank card: Visa, Mastercard, American Express.
- PayPal.
- Klarna.
*Your banking information is never in our possession. Transactions are entirely processed by the secure payment module of our partner SHOPIFY PAYMENTS. Your payment is completely secure and subject to 3D secure.
You can add or remove items from your basket as long as your order has not been definitively validated.
Once your order has been paid for and placed, it is no longer possible to modify or cancel it.
Once the order has been received, you can return the items to us within 14 days in order to be reimbursed. Refer to the procedure to follow in the "Returns & Refunds" section.
We invite you to check carefully:
-Your junk mail and spam.
-The email address used at the time of purchase.
If you cannot find it, do not hesitate to contact us via the site's contact platform or on hello@miraeparis.com
We produce in limited quantities which means that our pieces sell out quickly.
Pre-ordering lets you save your spot and ensure you get what you want.
The item will be shipped on the date stated in the product description. Under certain circumstances, pre-order dates may be changed.
Please note that your card will be fully charged when a pre-order is placed. This is the only way to attribute the item to you.
We invite you to enter your email address under the product in the “Out of Stock” section to be informed of its return.
My account
To log in to your account:
- Step 1: Click on the “account” icon at the top right of the home page on your computer, or on the menu from your mobile.
- Step 2: Enter your email and password.
If you encounter problems with the connection to your account, do not hesitate to contact us via the contact platform of the site or on hello@miraeparis.com
If you do not remember your password, please click on "Forgot your password?" when logging into your account, then enter your email address.
You will then instantly receive an email to reset your password.
We invite you to carefully check your unwanted and spam emails.
Collection
On each of our product sheets, you can consult the “Materials and maintenance” tab, which will give you more information on the composition.
Our pieces are made with very delicate materials.
To preserve the quality of your products as much as possible, we advise you to deposit your parts at an environmentally friendly dry cleaner.
Click here !
Size guide
All of our pieces are true to size unless otherwise stated under the “Size & Fit” tab on the product page.
We advise you to consult it before confirming your order, as our sizes may vary slightly from one model to another.
On each product page, you can consult our size guide.
You also have cut information in the “Size and Cut” tab.
If you need additional information, do not hesitate to contact our team via:
- Email to hello@miraeparis.com
- The website contact form
- By message on Instagram or TikTok.
Please send us your measurements (bust, waist, hip) and the piece you are interested in.